Clear terms for confident printing.

1. Quotations and order acceptance

• Quotations are based on the size, quantity, material, finish, artwork condition, timing and delivery information provided by the customer.
• A quotation remains valid for the period shown on it. Paper, ink, logistics and exchange-rate changes may require a revised quotation after that period.
• We may decline work that is unlawful, unsafe, misleading, defamatory, discriminatory, infringing or technically unsuitable.
• Changes after approval may affect price and turnaround time.

2. Artwork, content and permissions

• You are responsible for the accuracy, spelling, dates, phone numbers, names, barcodes, dimensions and legal rights in materials you supply.
• You confirm that you own or are permitted to reproduce every logo, image, typeface, trademark and other protected material supplied to us.
• Basic technical checks do not make Daenem responsible for content errors. When you purchase design or proofreading support, the scope will be stated in your quote.
• Editable files and unused concepts remain Daenem’s working files unless the quotation specifically includes their transfer.

3. Proof approval and colour

• Production starts only after the authorised customer approves the proof, except where a repeat-order agreement says otherwise.
• Approval confirms layout, text, spelling, images, sequence, size and finishing instructions.
• Screen colours, office-printer samples and previous print runs may differ from production output. Reasonable variation can occur across devices, papers, inks, print methods and batches.
• For colour-critical work, request a physical press proof or calibrated sample before the full run; this may add cost and time.

4. Payment

• The payment schedule appears on the quotation or invoice. Unless otherwise agreed in writing, full payment is required before production.
• Bank, gateway, delivery and third-party charges may be shown separately.
• Title to finished goods remains with Daenem until all amounts for the order are paid.

5. Turnaround and delivery

• Turnaround begins when the approved artwork, required payment and all production information have been received—not when an initial enquiry is submitted.
• Production and delivery dates are estimates unless we expressly accept a fixed deadline in writing.
• We will communicate material delays. Events outside reasonable control may require a revised delivery date.
• Risk passes to the customer on collection or confirmed handover to the nominated delivery provider. Please inspect packages promptly.

6. Cancellations, changes and refunds

• You may request cancellation before production. Reasonable costs already incurred for design, proofs, materials, administration or commenced production may be deducted.
• Custom printed goods cannot usually be resold. Once production begins, cancellation or change may not be possible.
• Nothing in these terms removes consumer rights that cannot lawfully be excluded. Where a full refund is required by applicable law, those rights apply.

7. Quantity, defects and complaints

• Commercial printing can produce a small reasonable quantity variance. We will state any material tolerance for specialised orders.
• Report visible shortages, transit damage or suspected production defects within 5 business days of receipt, with photographs and the affected goods kept for inspection.
• Where we confirm a material production defect, the appropriate remedy may be correction, reprint, replacement, account credit or refund for the affected portion.
• We are not responsible for errors approved in the final proof, unsuitable customer-supplied files, normal colour variation, misuse or damage after delivery.

8. Uncollected goods and stored files

• Uncollected completed goods may attract storage charges after notice. If goods remain uncollected for an extended period, we may dispose of them lawfully after reasonable notice.
• We retain production files and uploaded artwork only for operational, legal and backup periods. Keep your own master copies.

9. Liability

To the extent permitted by law, Daenem is responsible only for direct loss reasonably arising from our proven breach. We do not exclude liability that cannot lawfully be excluded. For business customers, liability relating to a print order is generally limited to the amount paid for the affected order, except where the law requires otherwise.

10. Privacy, communications and records

We use order, contact, artwork, payment and delivery information to quote, produce, support and account for your work. We may communicate by email, phone, SMS or WhatsApp where appropriate. See our Privacy Notice for details.

11. Governing law and resolving concerns

These terms are governed by the laws of the Federal Republic of Nigeria. Please first contact printing@daenem.com so we can investigate and resolve the concern promptly. Statutory consumer complaint and court rights remain available.